ALOPEX WEBSITE PRIVACY POLICY
Last Updated: August 20, 2024
General – Alopex Website Privacy Policy
At Shifox Corporation, Inc. d/b/a Alopex (“Alopex” or “we”, “us”) your privacy is very important to us and we are committed to protecting it. Accordingly, we have created a website privacy policy (“Website Privacy Policy”) that describes (i) the type of information that we may collect on our website, alopexcare.com (the “Website”) or that you may provide when you use our Website, (ii) our practices for collecting, using, maintaining and disclosing that information, and (iii) how you can change or delete your personal information.
This Website Privacy Policy is not our privacy policy for the personal information collected and used in connection with your use of the products and services offered on this Website such as the ShiFox platform or the Alopex care coordination services.
Agreement to Website Privacy Policy Terms
By accessing and/or using the Website, you are acknowledging that you have read and agree to the terms of this Website Privacy Policy. If you do not agree with the terms, please do not use this Website.
Notification of Privacy Policy Changes
Alopex may make periodic updates and revisions to this Website Privacy Policy at any time. If we decide to change our policy, we will post those changes on the Website Privacy Policy landing page(s) on the Website. Any changes disclosed will be effective as of the date the changes are posted on the Website. We strongly encourage you to periodically review the Website Privacy Policy for the latest information on our privacy practices.
Contact Us
If you have any questions about this Website Privacy Policy, please do not hesitate to reach out and contact us at compliance@alopexcare.com.
What Information is Collected from You?
We collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
More specifically, we may collect the following personal information from you:
Contact and User Engagement Information: Contact information you provide such as your name, job title, email address, mailing address, phone number and your company name, type and size. We also collect information such as usernames and passwords.
We collect such personal information on our Website when you, for example, sign up to receive information from Alopex, schedule a consultation or demo, sign up for a newsletter or login to the ShiFox portal.
Technical Information: As is true of most websites, we use common information-gathering tools, such as log files, cookies (see Cookies Policy below), web beacons, and similar technologies to automatically collect information, which may contain personal information from your computer or mobile device as you navigate our Website or interact with emails or materials we send you. The information we collect may include your IP address, device identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and time stamps associated with your usage.
As further described below, this information is used to analyze overall trends, ensure proper functioning and security of the Website and help us improve our Website for you.
Except where requested by Alopex, please do not send to us through the Website any sensitive personal information, including social security numbers or information related to personal health.
Minors
Alopex does not knowingly collect personal information from individuals under the age of 18. Additionally, our Website is not directed to individuals under the age of 18. We request that these individuals not use our Website or provide personal information to us.
How Do We Use Information Collected?
We use information that is collected on this Website for legitimate business interests, including to:
Operate and improve our Website for you, including ensure proper functionality and security
Respond to your requests, inquiries, suggestions or concerns when you contact us, including requests for product and services information
Administer your account and handle technical support or customer service requested by you
Send product and services updates or administrative information regarding changes in our terms and policies
Provide you with our newsletter and marketing emails about Alopex products and services
Conduct research and analysis to, for example
Analyze overall trends
Understand your preferences to better personalize our interactions with you
Create new related services and software features
Respond to lawful requests from public and government authorities, comply with applicable laws and/or cooperate with court proceedings or orders
We may aggregate and/or anonymize personal information collected through the Website so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose, as long as it no longer identifies you or any other individual.
Will Your Information be Shared with Others?
We will share your personal information with third parties only in the ways that are described in this Website Privacy Policy. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business operations such as operating our Website or providing you with customer support services. These companies are authorized to use your personal information for the limited use and only as necessary to provide these services to us.
We may share your personal information with third parties that provide advisory services to us such as our lawyers, auditors and accountants but only if needed for a legitimate business interest.
We may also disclose your personal information for other legitimate business interests such as:
When required by law to comply with a subpoena or similar legal processes, or respond to a governmental request
When we believe in good faith it is necessary to protect our or your rights, privacy, safety or property, including taking legal action against third parties to achieve those ends
What About Chats, Blogs, Social Media and Links to Other Sites?
Chats
We use a chat feature to assist you with learning more about Alopex. If a representative is not available, or we are offline, we will collect your name and email address so that we may reply to your request. You may fill out our contact form to be contacted at a later date by one of our representatives.
Blogs
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them.
Social Media Features
Our Website includes social media features, such as a Facebook “like” button and Twitter “follow” button. These features may collect your IP address, which page you are visiting on our Website and may set a cookie to enable the feature to function properly. Any collection of information by such social media services is not within the control of Alopex but governed by the services’ respective privacy policies.
Links to Other Websites
Our Website may include links to other websites whose privacy practices may differ from those of Alopex. If you submit personal information to any of those sites, your information is governed by their privacy statements. This Website Privacy Policy does not apply to your use of or access to any third-party sites. We encourage you to carefully read the privacy statement of any websites you visit.
Do We Use Cookies and Other Tracking Technologies?
Cookies Policy
Cookies are files that hold a small amount of data specific to a web application or website, which can later be used to help remember information entered, preferences selected and movement within the application or website.
We may use cookies, for example, to keep track of your preferences and identify where your browser has accessed the Website. Cookies are also used to collect general usage statistical information that does not include personal information.
Some browsers offer the ability to remove and reject cookies. If you enable a do not track signal or otherwise configure your browsers to prevent us from collecting cookies, certain features of the Website may not operate correctly, and you may also be unable to take advantage of some of the Website’s features.
Third Party Cookies
The use of cookies by our partners is not covered by our Website Privacy Policy. We do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our site.
Clear GIFs:
Clear GIFs (also known as web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies that are used to track the online movements of web users.
We may employ clear GIFs to help us better manage content on our Website by informing us what content and communications are effective. We do not tie any information gathered by clear GIFs to your personal information.
Do Not Track Disclosure:
Some web browsers may transmit do not track (“DNT”) signals to websites with which the user communicates. To date, there is no industry standard for DNT and users cannot know how a given company responds to a DNT signal they receive from browsers. Alopex does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow Alopex to respond to signals or other mechanisms regarding the collection of your personal information.
How Do We Keep Your Information Secure?
The security of your personal information is very important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If personal information you have provided us through the Website is subject to a security breach and contact information is associated with such compromised personal information, Alopex will notify you of any such security breach as required by and in accordance with applicable law.
If you would like to know more information about our security practices, please contact us at: compliance@alopexcare.com.
How Long Will Alopex Retain Your Information?
Alopex retains your personal information only as long as necessary and as required for our business operations as described in our Website Privacy Policy, including the provision of the Website to you, archival purposes and/or to satisfy legal requirements.
How Can You Change or Delete Personal Information?
You have rights relating to your personal information based on applicable privacy laws. With respect to personal information that you have submitted to us via the Website, if you want to change personal information or remove such personal information from our database, please contact us by emailing us at compliance@alopexcare.com. Alopex will respond to any request as soon as reasonably possible.
If you do not want to receive newsletters or emails from Alopex, you may unsubscribe at any time by clicking on the “Unsubscribe” link in each email communication. Please note that if you opt-out of marketing emails, we may still send you important administrative messages from which you cannot opt-out.
Disclaimer: The information contained on this website is for general information purposes only. While we in good faith endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
ALOPEX PATIENT PRIVACY POLICY
Last Updated: November 15, 2024
Privacy Statement
At Alopex, we are committed to safeguarding the privacy and security of our users' personal information. We value the trust you place in us, and it is our priority to ensure transparency regarding how we handle your data.
Protection of Personally Identifiable Information (PII)
We take the privacy of your Personally Identifiable Information (PII), seriously. Alopex does not share, sell, rent, or otherwise convey any PII to third parties for the purpose of marketing. This means that your personal details, including but not limited to your name, address, phone number (including mobile numbers), email, or any other identifying information, are strictly protected from any unauthorized use.
Use of Personal Information
We collect and use your PII solely for purposes related to delivering our services, maintaining, and improving our offerings, and ensuring compliance with applicable laws and regulations. Your personal data may be used for communication relevant to your interaction with Alopex, such as service updates, policy changes, and important notifications. However, under no circumstances will your information be shared with third parties for their marketing activities.
Third-Party Service Providers
While we may partner with trusted third-party service providers to support essential functions (such as payment processing or technical support), these providers are contractually obligated to use your information only for the services we have engaged them to perform, and they are prohibited from using your PII for any other purpose, including their marketing.
Your Privacy Rights
We believe in empowering our users to have control over their personal data. You have the right to access, correct, or request the deletion of your PII at any time. If you have questions or concerns regarding your privacy or how your information is handled, please contact us at compliance@alopexcare.com.
Commitment to Data Security
To ensure the protection of your data, Alopex employs robust security measures and best practices. We continuously review and update our policies to align with current industry standards and regulatory requirements.
Updates to This Privacy Statement
We may update this privacy statement periodically to reflect changes in our practices or regulatory obligations. Any changes will be posted on our website with an updated revision date. We encourage you to review this statement regularly to stay informed about how we are protecting your privacy.
By using our services, you agree to the terms outlined in this privacy statement. Your trust and privacy are of utmost importance to us, and we are dedicated to upholding these values in all our interactions.
To access our secure form to provide consent to receive text messages, please follow this link.